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Terms and Conditions

Introduction

Welcome to Polished Beauty Medspa (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our services and facilities. By using our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Services

Polished Beauty Medspa offers a variety of beauty and wellness services, including but not limited to medical spa treatments, skincare services, and cosmetic procedures. The specific services available to you will be detailed at the time of booking.

Appointments and Cancellations

Booking Appointments
  • Appointments can be booked online, by phone, or in person.
  • Please arrive at least 15 minutes prior to your scheduled appointment time to complete any necessary paperwork and consultations.

Cancellation Policy

  • We require at least 24 hours’ notice for cancellations or rescheduling of appointments.
  • Failure to provide sufficient notice may result in a cancellation fee equivalent to the cost of the scheduled service.

Payments

Pricing
  • The prices for our services are detailed on our website and at our facility. Prices are subject to change without notice.
  • All payments must be made at the time of service unless otherwise agreed upon.

Payment Methods

  • We accept cash, credit cards, and other payment methods as specified on our website.

Refunds

  • Refunds are not provided for services rendered.
  • For pre-paid packages or services, refunds may be issued on a pro-rata basis for unused services, at our discretion.

Medical Information and Consent

  • Some of our services require the disclosure of medical information and completion of a consent form. It is essential to provide accurate and complete information to ensure your safety and the effectiveness of the treatments.
  • By using our services, you acknowledge and agree that you have provided all relevant medical information and have received sufficient information about the proposed treatments, including potential risks and benefits.

Privacy and Confidentiality

  • We are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. Our practices are governed by our Privacy Policy, which is incorporated by reference into these Terms.
  • Please review our Privacy Policy for detailed information on how we collect, use, and protect your information.

Code of Conduct

  • We strive to provide a safe, professional, and comfortable environment for all clients and staff.
  • Clients are expected to conduct themselves in a respectful and courteous manner while on our premises.
  • We reserve the right to refuse service to anyone who exhibits inappropriate behavior or violates our policies.

Limitation of Liability

  • To the fullest extent permitted by law, Polished Beauty Medspa shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.
  • Our total liability for any claims arising from the use of our services shall be limited to the amount paid by you for the specific service giving rise to the claim.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which our facility is located, without regard to its conflict of law principles.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

Deposits

If you book your appointment online you will be prompted to enter your credit card information in order to be charged a $100 deposit. If you book through our virtual front desk we will text you a link to purchase the deposit. Your appointment is not secured until it is received, and we reserve the right to cancel your appointment if it is not secured within 24 hours of booking. The deposit is applied to your total treatment cost. 

If you are scheduled for a consultation only,  the deposit is held as a consultation fee. If you decide to move forward with scheduling the treatment discussed during your consultation, the deposit will be held on your account as a credit. Any cancelation or rescheduling of your future treatment will result in forfeiture of the deposit. 

Consultation

Every client receives a full assessment/consultation prior to receiving any treatment. This is included during your injectables appointment. 

If you wish to book a “consultation only” the fee is $100. This appointment is 30 minutes long and it includes a discussion of treatment goals, a thorough assessment, discussion of recommended treatments and timeline, pricing, and answers to all your questions. The treatment time is not included in this appointment. If you choose to book the recommended treatment the fee will be applied as a credit. The credit will be forfeited if the appointment is canceled or rescheduled. 

Late cancelation / No-show

Please cancel your appointment 48 hours prior. Any late cancelation will result in a $100 fee (i.e. forfeiture of your deposit). 

Late Policy

If you are running late to your appointment please call or text (321) 999-9748. If we need to cancel the appointment due to limited time it may result in a late cancelation fee. 

Children & Guests

Due to limited space, and the meticulous nature of injectables that require focus and attention to detail, we recommend that you do not bring your children or guests along for your appointment. 

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Polished Beauty Medspa
1408 Gay Road, Suite 17, Winter Park, FL 32789
info@polishedbeautymedspa.com
321-999-9748